The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
2. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
3. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me:
For purposes of EU data protection law, I, Laura Hatton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org .
Alternately, my postal address is: 42 High Brink Road, Coleshill, Birmingham, North Warwickshire, B46 1BH, UK
January 2021 - Free delivery for all UK orders. We use Royal Mail 2nd Class this can take 2-5 working days. You have the option to upgrade to 1st class at the checkout.
*Due to COVID-19 and the UK in national lockdown delivery can take up to 14 working days.
January 2021 - We are currently not offering International orders.
I offer a flat rate delivery charge on all International orders. I use Royal Mail International Tracked, this can take around 7-25 business days* however please be aware some packages do get caught up in customs so may take longer but this is not often. Tracking is offered as standard, once your order has been dispatched you will be sent a tracking number.
I ship worldwide but it is the buyers responsibility to pay any duties, customs and taxes levied by the buyer’s country
*Due to Covid-19 International mail can take up to 2 months
All fabrics are folded and wrapped in premium tissue paper and then packed for posting.
Colours may vary on different screens and devices.
Accessories shown in photos are not included.
Refunds for cut fabric are not refundable unless faulty or damaged as it will have been cut to your specific requirements.
Please contact us in any case before returning anything and we can advise how best to proceed.
Fabrics which are woven from natural fibres have characteristics and other irregularities in the yarns which are features and not therefore treated as weaving faults.
When ordering "Preorder" fabric please understand it will not be shipped until it's released by the manufacturer the ETA date will be listed on each fabric listing. Any other stock fabric you are buying that aren't preorder please make sure to buy them in a separate transaction so they can be shipped separately and you don't have to wait for them to be delivered.
UK Parcels - Royal Mail do not consider a UK parcel "lost" until 10 working days after the estimated arrival date
International Parcels - Royal Mail do not consider an international parcel "lost" until 32 working days have passed, unfortunately we are unable to replace missing parcels until these time periods have passed. We recommend ordering international Christmas gifts as early as possible to avoid disappointment.
Due to the January 2021 UK National lockdown and everyone ordering online, Royal Mail are extremely busy they are working as fast as they can to get post through the network at the Mail Centres. I know its frustrating and orders are taking longer than normal to arrive the posties are trying their hardest with reduced staff and social distancing means longer delays unfortunately this is out of my control. I’m really sorry your order may be delayed. I’m sure it is on its way and hopefully will be with you very soon. Thank you for understanding.